Business Process Outsourcing          
Technology, Guidelines, Regulations, Companies, Agreements, Vendors, Clients,
Market, Future Growth, Advantages and Disadvantages

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Project At a Glance

  • Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centres, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.
  • BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.
  • To encourage and attract foreign investments, the government has exempted any income of a venture capital fund or company from tax, in the event that the income is derived from investment in a venture capital undertaking, which is engaged in the business of providing services, or manufacturing products other than the notified services or articles or things.
  • The business process outsourcing (BPO) market is the single fastest growing area of the IT services sector. Growing 8% annually, it is estimated at $400bn today, and is predicted to be worth almost $700bn by 2008.
  • India has one of the largest pool of low-cost English speaking scientific and technical talent. This makes India one of the obvious choice to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centres. Several foreign airline and banks have too set up business process operations in India.
  • India earned about $2.3 billion from BPO services last year, according to Gartner. By 2007, the worldwide offshored BPO market is forecast to grow to about $27 billion, Chohan said.
  • BPO markets in China, Taiwan and Malaysia have a large contract-manufacturing base, but outsourcing of other business processes has yet to take off. Australia and New Zealand are the region’s early adopters of BPO, followed by the rapidly industrializing economies of Korea, Singapore and Hong Kong due to their high consumption of services.
  • The opportunities for India with the growing need for business services globally arise from two key drivers i.e. cost management and increasing complexity of IT environment. The cost advantage of India as a base has undoubtedly been established through a decode long experience of developing and maintaining IT infrastructure.

Contents on the CD

  • BPO
  • Business Process Outsourcing
  • Outsourcing, Globalization, and the Information Industry
  • Inside Outsourcing
  • BPO Market - FAQ
  • Operations Management - Outsourcing 
  • Guide Source Book
  • Some Essentials in Structuring a Successful BPO
  • BPO - FAQ
  • How to select BPO Companies
  • Business Process Outsourcing

BPO in India

  • Cognizant - India
  • Doing business in India
  • Indian ITES-BPO Industry
  • India Post News Service
  • Ranking of  third party BPO and Call center Players
  • Organising India’s BPO-ITES Industry


  • Revenue Accounting
  • From BPO to KPO
  • BPO in the Financial Sector
  • Nitesh Estates
  • Capital Asset Realignment  for Enhanced Services
  • The Impact of Technology and Cost

IT Enabled Services

  • Feasibility Study
  • Information Technology Enabled Services
  • The Indian IT enabled Services sector
  • IT enabled Services
  • The Growth of Information Technology Enabled Services
  • Outsourcing of Information Technology Enabled Services
  • Information Technology Enabled Services and India’s Growth Prospects
  • Information Technology Enabled Services (ITES) Policy of Tamil Nadu


  • Bpo Project Providers
  • BPO Project
  • BPO Project Experience
  • BPO Genuine Projects
  • Infrastructure for Execution of Data Conversion / Mining (IT/BPO) Projects
  • Insurance Industry Ripe for Business Process Outsourcing
  • Project Process
  • Royston Consulting - Project


  • BPO agreement
  • R Systems and Xceleris enter into collaboration agreement
  • Demystifying Global, Multi-Tower BPO Transactions
  • Setting Up Operations in India
  • Outsourcing Agreement
  • Outsourcing Agreements
  • Keys to Successful BPO Relationships


  • BPO Technology Outsourcing
  • Business processes—the common theme in IT and BPO
  • Technology Solutions
  • BPO Marriages
  • Technology at the Contact Center
  • BPO Technology Outsourcing
  • Structure and Rules of the Subject-specific Bachelor's Examinations Regulations
  • ITES-BPO Handbook
  • Selected Regulatory Issues in BPO Outsourcing
  • Latest in BPO Regulations
  • BPO and compliance
  • Regulations and compliance
  • NiSource Deal


  • Aquila Technologies
  • Collins & Aikman Corporation - Annual Report
  • 2005 Summary of Member Services and Research Agenda
  • E-Commerce and Development Report - 2004
  • Outsourcing Management
  • Research Report
  • Business Process Outsourcing – A report
  • BPO - Research Report


  • 24*7 BPO
  • BPO Systems
  • Xicom Technologies
  • Cygnet Infotech Private limited
  • Captive Call/Contact centers
  • HCL BPO Services
  • HTMT
  • Infosys BPO
  • Go4BPO
  • Indian Service Providers
  • Wipro BPO
  • LogicaCMG

Company Profile

  • Immaculate Interactions (India) Ltd
  • BPO - Destination India
  • ICICI OneSource
  • Nec Soft
  • Zenith Software Inc
  • iWay Software
  • HCL Technologies BPO Services Ltd
  • Accenture
  • Hp
  • Syntel BPO
  • NetGuru Systems, Inc


  • Professional Business Consultants with Accenture
  • Deloitte
  • GKM Services Limited
  • BPO Consultants India
  • Keane Worldzen
  • Mantra Technologies
  • Outsourcing Consultants
  • BPO Consultant


  • Vendors Directory
  • Aviva to absorb 5,000 execs of BPO vendors
  • BPO - Vendor Recruiter
  • Choosing the Right BPO Partner
  • BPO vendors overrate expertise
  • BPO Vendor Services
  • IDC
  • Mphasis
  • BPO Service Provider
  • Training BPO for BPO Service Providers
  • BPO Vendors Directory


  • Auditel Clients
  • BPO Clients
  • Infosys BPO clients
  • BPO and REO Clients
  • Subhashree Infotech Clients
  • ITES and BPO Clients
  • BPO clients more wary of info security leaks
  • BPO market continues to grow
  • Global Market Size of BPO
  • ComputerWire BPO Market Report
  • India's BPO market
  • Insurance BPO Market Survey
  • BPO Market Report
  • Rural Net access a new market in India
  • Is India's outsourcing honeymoon over?
  • Domestic BPO market
  • BPO - Utility Market
  • Trends in the outsourcing industry
  • IT facts
  • Business Process Outsourcing (BPO) Market Growth


  • BPOForum
  • Global BPO Forum
  • XOOPS Official BPO Forum
  • Pangasinan BPO Forum
  • World BPO Forum

Venture Capitalist

  • Venture Capitalists, M&A Specialists
  • Venture Capital Journel
  • Venture capitalists favour growth stage funding
  • Is the Venture Capital Market in India Getting Overheated?
  • Destiny Infotek Limited
  • Venture Capital
  • Angel funds look outside of IT BPO still the hottest

Future Growth

  • BPO Trends
  • Diligenta in UK L&P policy admin BPO
  • Future Prospects
  • Points of Leverage
  • The Future of Outsourcing
  • Global ITO and BPO in 2006


  • BPO Service Offerings
  • BPO and Call Centers Services Offered
  • Services and Solutions
  • PO Services in India
  • Healthcare Providers

News report

  • BPO Fraud
  • BPO in Economic times
  • Challenges with Offshore Business Process Outsourcing
  • BPO is a Four-Letter Word
  • GECIS BPO In Jaipur
  • How Indian BPO model is evolving
  •  (ITeS) and  (BPO) industry
  • Economic Issue of the Day
  • BPO Employee Satisfaction Survey 2003

Advantages and Disadvantages

  • BPO Advantages
  • Kale MPS Advantages
  • Avsar Advantage
  • Business Process Services - Benefits Administration
  • BPO Advantages- At a Glance
  • Global BPO Advantage
  • Artech BPO Advantages
  • The near-shore advantage in BPO

  • Advantages And Disadvantages Of Outsourcing
  • Disadvantages of Outsourcing
  • China the biggest threat to India
  • Business Process Outsourcing (BPO) - Advantage India
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Primary Information Services
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 Phone: 91 44 22421080 
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